We aim to fulfil and dispatch all orders within 3 working days. No orders are dispatched on UK public holidays. Once your order is dispatched you will be issued with a tracking number to track your order via the Royal Mail website.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect. We will not accept liability for any missing orders if the tracking for the parcel is showing the order as delivered.
If you have any queries regarding your order please see the "Contact Us" section of the website.
All items can be returned and refunds will be issued. Returns postage costs are strictly at the cost of the customer.
For a return to be valid, we must receive your returned order back at our warehouse within 14 days of delivery for UK customers, or 21 days of delivery for International customers. All returns conditions must be met to be eligible for a refund.
Items not received within the above timeframe will not be eligible for a refund and may incur a charge for returning the goods to the sender. Please not, any postage costs will not be refunded.
Returns are at our teams discretion and all items will be inspected upon return. They must be unused and in the same condition as you received them, all our items are laundered before sale, any items not still in the same condition as when dispatched will be rejected.
Please send all returns via tracked mail as we cannot be held responsible for any lost items. VintagehausUK does not take responsibility for a return until it has been delivered to our returns department.
*Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded.
** Customers returning goods from the EU will have the import VAT that was paid on their orders delivery deducted from their refund amount. If customers wish to reclaim this VAT, they will need to do of their own accordance.
